Subscription & Rescue FAQ
Terms of Use
Rescue Policy
Every bouquet we deliver is a unique result of our salvage mission. Because we save flowers destined for disposal after local events, our inventory shifts constantly and we cannot create bespoke designs. Please note that website photos are representative only and not true to size; the specific varieties and volume of flowers depend entirely on what is rescued from each unique event. Consequently, your arrangement will vary in composition but will always be categorized as small, medium, or large based on the available stems. By ordering, you acknowledge that these pre-loved blooms possess an aged charm and vary from industry standard fresh stock.
Our Refund Policy
Reflower Studios operates on a strict no-refund policy given the nature of our rescued materials. We invite our patrons to appreciate the natural evolution and weathered beauty of flowers that have already celebrated one event. While we do not accept returns for aesthetic variances, we stand by our logistical accuracy. Should we deliver an incorrect item or fail to deliver your order, please notify us via message on the actual day of delivery with supporting photographs. Valid claims submitted before the day ends will be evaluated for potential store credit. We are unable to process any concerns or credit requests raised after the delivery date has passed.
Support & Credits
Should a logistical error occur, please contact us at reflowerstudios@gmail.com or through WhatsApp immediately. We issue store credit for verified mistakes to ensure our sustainability efforts in Guatemala continue to thrive. We are incredibly grateful for your commitment to eco-friendly floral practices and for giving these beautiful rescued blooms a second life in your home.